Welcome to Spare parts Online’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a DIY enthusiast, caravan owner, or industry professional, we’re here to help keep your adventures on track.

Products & Brands

What brands and products do you carry?
We specialize in premium caravan and motorhome parts from leading brands including Dometic, Fiamma, Flojet, Thetford, Truma, and Whale. We also carry a comprehensive range of spares and accessories to meet all your mobile living needs.
Are your products genuine and certified?
Yes, all our products are 100% genuine and come from authorized suppliers. We guarantee the quality and authenticity of every item in our inventory.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and speed up future purchases.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll try our best to accommodate your request if your order hasn’t been processed yet.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted channels for your security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information and never store your complete credit card details on our servers.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, with the exception of some remote regions and parts of Asia due to logistical constraints. During checkout, you can enter your address to confirm we can deliver to your location.
What are your shipping options and timeframes?
We offer two shipping methods:
• Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch
• Free Shipping: Available for orders over $50, shipped via EMS, delivered within 15-25 days after dispatch
All orders are processed within 1-2 business days before shipment.
How can I track my order?
Once your order ships, we’ll send a confirmation email with your tracking number. You can use this to monitor your package’s journey right to your doorstep.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original condition with all packaging intact. Please contact our support team at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
What if I receive a damaged or incorrect item?
Please contact us immediately at [email protected] with your order number and details about the issue. We’ll quickly resolve the problem by sending a replacement or processing a refund.

Technical Support

Do you provide technical support for products?
While we specialize in parts sales rather than installation, our team has extensive product knowledge and can provide basic guidance. For complex technical issues, we recommend consulting a qualified professional.
Still have questions? Contact our friendly support team at [email protected]. We’re here to help you keep your adventures moving forward!

Spare parts Online
1401 Cordova Street, Anchorage, US 99501