Last Updated: October 26, 2023

At Spare parts Online (“we,” “us,” “our”), your privacy and security are as important to us as the quality of the premium caravan and motorhome parts we supply. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit sparespartonline.com.

By using our website, you consent to the data practices described in this policy. We are committed to handling your data with the utmost care and in accordance with applicable privacy laws.

1. Information We Collect

To provide you with a seamless shopping experience for brands like Dometic, Thetford, Truma, and Whale, we collect information that you provide directly to us and through automated technologies.

Personal Information You Provide:

  • Contact and Identity Data: Name, email address, shipping/billing address, and phone number when you create an account or place an order.
  • Payment Information: Payment details (e.g., credit/debit card number, PayPal email) are processed securely by our trusted third-party partners (Visa, MasterCard, JCB, PayPal). We do not store complete credit card information on our servers.
  • Communication Data: Records of your correspondence with us if you contact our support team.

Information Collected Automatically:

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and location to help us understand where our customers (including our international DIY enthusiasts and professionals) are accessing from.
  • Usage Data: Information about how you interact with our website, such as products you view or search for, and the pages you visit.

2. How We Use Your Information

We use your information solely to enhance your experience and provide the services you expect from a trusted parts supplier.

  • To process and fulfill your orders, including managing payments and deliveries.
  • To communicate with you about your orders, account, and any inquiries.
  • To improve our website, product offerings, and customer service based on your usage and feedback.
  • To prevent fraud and ensure the security of our website and payment systems, using industry-standard encryption.
  • To comply with any applicable legal obligations.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. We only share your information with third parties in the following circumstances:

  • Payment Processors: To facilitate secure transactions, your payment information is shared with our trusted partners (Visa, MasterCard, JCB, PayPal) who are obligated to handle your data securely.
  • Shipping Providers: We share your delivery address and contact details with logistics companies to fulfill your orders globally (excluding some remote regions and parts of Asia).
  • Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.

4. Data Storage and Security

Your data’s security is our priority. We implement appropriate technical and organizational measures to protect your personal information.

  • Data Storage: Your data is stored on secure servers, and we retain it only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
  • Security Measures: We use industry-standard encryption (SSL) for data transmission and ensure our payment systems adhere to strict security protocols. We never store complete credit card details on our servers.
  • International Transfers: As we serve a global customer base, your data may be processed outside your country of residence but always in compliance with applicable data protection laws.

5. Your Rights

You have rights regarding your personal data, including:

  • Access and Correction: You can access and update your personal information through your account settings.
  • Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-Out: You can opt out of marketing communications at any time by using the unsubscribe link in our emails.
  • To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

  • Types of Cookies: Essential cookies (required for site functionality), analytical/performance cookies (to improve our site), and targeting cookies (to provide relevant ads).
  • Control: You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your user experience.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised “Last Updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Spare parts Online
1401 Cordova Street
Anchorage, US 99501
Email: [email protected]