Shipping Information
At Spare parts Online, we strive to process and ship all orders quickly and efficiently to get your premium caravan and motorhome parts to you as soon as possible.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Details |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | $12.95 | Shipped via DHL or FedEx with tracking |
| Free Shipping | 15-25 business days after dispatch | Free for orders over $50 | Shipped via EMS with tracking |
Note: Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control. We ship worldwide except to some Asian countries and remote areas.
Returns & Exchanges Policy
We stand behind the quality of our premium caravan and motorhome parts from trusted brands like Dometic, Fiamma, Flojet, Thetford, Truma, Whale, and others. If you’re not completely satisfied with your purchase, our straightforward returns process makes it easy to find a solution.
Return Policy Overview
We accept returns and exchanges within 15 days of receipt of your items. To be eligible for a return:
- Item must be unused and in its original packaging
- Item must be in the same condition as when received
- You must provide receipt or proof of purchase
Non-Returnable Products
Due to the specialized nature of our products and for hygiene and safety reasons, the following items cannot be returned unless defective:
| Product Category | Reason |
|---|---|
| Opened fluid containers (pumps, cleaners) | Hygiene and safety concerns |
| Electrical components with broken seals | Technical integrity cannot be verified |
| Special order or custom items | Specifically sourced for customer |
| Spare parts removed from original packaging | Cannot be resold as new |
Return Process
Follow these simple steps to return or exchange an item:
- Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
- Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
- Pack Items Securely: Place the item in its original packaging with all accessories and documentation.
- Ship to Us: Send the package to our address. We recommend using a trackable shipping service.
- Inspection & Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.
Return Shipping Address:
Spare parts Online Returns Department
1401 Cordova Street
Anchorage, US 99501
Refund Timeline and Methods
After we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Important: Shipping costs are non-refundable for changed mind returns. For defective or incorrect items, we will refund your original shipping costs.
Exchanges
We replace items if they are defective or damaged. If you need to exchange an item for a different product, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.
Need Help?
Our customer service team is here to assist you with shipping questions, returns, and exchanges:
Email: [email protected]
Response Time: Within 2 business days