Term and Conditions

Welcome to Spare parts Online! These Terms and Conditions govern your use of our website located at sparespartonline.com and your purchase of premium caravan and motorhome parts from our online store. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

At Spare parts Online, we specialize in providing high-quality parts and accessories for caravans and motorhomes from trusted brands including Dometic, Fiamma, Flojet, Thetford, Truma, Whale, and others.

1.1 Account Registration

While you can browse our website without registration, creating an account is required to make purchases. You are responsible for maintaining the confidentiality of your account information and password, and for all activities that occur under your account.

1.2 Accurate Information

You agree to provide accurate, current, and complete information during the registration and checkout process. It is your responsibility to update your information to keep it accurate.

1.3 Prohibited Activities

When using our website, you agree not to:

• Use the website for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to any part of the website or our systems
• Interfere with or disrupt the website or servers
• Use any automated means to access the website without our express permission
• Submit false or misleading information

2.1 Product Information

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, or other content are completely accurate, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition for a refund.

2.2 Product Availability

All orders are subject to product availability. If an item is out of stock, we will notify you and either cancel the item from your order or discuss alternative arrangements.

2.3 Technical Specifications

It is your responsibility to ensure that any products you purchase are suitable for your intended use. We provide technical specifications to assist in your decision-making, but final compatibility determination rests with you.

3.1 Order Process

When you place an order, you will receive an acknowledgment email confirming receipt of your order. This email is only an acknowledgment and does not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods you ordered have been dispatched to you.

3.2 Pricing

All prices are shown in US dollars and exclude applicable taxes and shipping costs unless otherwise stated. We reserve the right to adjust prices at any time, but changes will not affect orders that we have already confirmed.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

3.4 Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95, shipped via DHL or FedEx with tracking. Delivery within 10-15 business days after dispatch.
• Free Shipping: Available for orders over $50, shipped via EMS with tracking. Delivery within 15-25 business days after dispatch.

4.2 Delivery Areas

We ship worldwide except to some Asian countries and remote areas. Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control.

4.3 Delivery Issues

If you experience issues with delivery, please contact us immediately. You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses, customs clearance, or other factors beyond our control.

5.1 Return Policy

We accept returns and exchanges within 15 days of receipt of your items. To be eligible for a return:

• Item must be unused and in its original packaging
• Item must be in the same condition as when received
• You must provide receipt or proof of purchase

5.2 Non-Returnable Products

Due to the specialized nature of our products and for hygiene and safety reasons, the following items cannot be returned unless defective:

• Opened fluid containers (pumps, cleaners)
• Electrical components with broken seals
• Special order or custom items
• Spare parts removed from original packaging

5.3 Return Process

To initiate a return:

1. Contact our support team at [email protected] within 15 days of receiving your order
2. Include your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Pack items securely in original packaging with all accessories and documentation
5. Ship to: Spare parts Online Returns Department, 1401 Cordova Street, Anchorage, US 99501

5.4 Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

Shipping costs are non-refundable for changed mind returns. For defective or incorrect items, we will refund your original shipping costs.

All content on this website, including text, graphics, logos, images, and software, is the property of Spare parts Online or our suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

The brand names Dometic, Fiamma, Flojet, Thetford, Truma, Whale, and others featured on our site are trademarks of their respective owners. Their presence on our site does not imply endorsement or affiliation unless specifically stated.

7.1 Product Liability

Our liability for any defective products is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

7.2 Website Use

We strive to keep our website available and functioning smoothly, but we do not guarantee uninterrupted access or that the website will be error-free. We are not liable for any losses resulting from inability to access our website.

7.3 Technical Advice

While we provide product information and specifications, any technical advice offered is for general guidance only. We are not liable for improper installation or use of products that contradicts manufacturer guidelines.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

These Terms and Conditions are governed by the laws of the United States and the State of Alaska. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Anchorage, Alaska.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.